簡單的知識管理 - KnowledgebasePublisher

網址: http://sourceforge.net/projects/kbpublisher

KnowledgebasePublisher is a knowledgebase/ FAQ solution providing everything needed to run an efficient 24/7 help desk. Reduce customer support needs by allowing access to answers quickly and easily.

KnowledgebasePublisher 是一個知識庫/常見問答解決方案,提供 24/7 服務平台所需的功能,透過讓客戶快速、簡單的查詢答案來減少客戶支援的需求。

知識管理一直是個迷思,有些人看完理論書籍之後腦子裡面一堆"必須這麼做"、"必須那麼做"的念頭,其實想單純點,問題提出之前能夠找找資料不就得了 :)

原始討論: http://twpug.net/x/modules/newbb/viewtopic.php?topic_id=1334
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